A) SUBJECT OF THE PALEOLOGOS S.A. WEBSITES
* Our Company PALEOLOGOS S.A., operates via the following websites www.ferries.gr , www.paleologos.gr , www.greek-islands-ferries.gr , www.greekislands.gr , www.ferries-greece-italy.gr , www.ferries.info , https://excursionsingreece.paleologos.gr , www.cruisesingreece.gr , hereinafter referred to as «Website/s».
The company is based in Heraklion Crete at 5, 25th August
street, GR-71202 Heraklion – Crete – Greece, with
VAT: EL099709130 / TAX OFFICE OF HERAKLIO
G.E.MI. (G.E.C.R. ) (GENERAL COMMERCIAL REGISTRY) : 77212927000
GNTO (EOT) (Greek National Tourism Organisation) ID Number : 1039 Ε 6061
00522 00
and operates as a provider-intermetiator for the following online travel
services:
- It provides information and ferry ticket reservation services on
international routes and from/to Greece, as well as routes within Greece.
- It provides information and airplane ticket reservation services
worldwide.
- It provides information and cruise reservation services to Mediterranean
ports and Greek islands.
- It provides information for hotel and car rental bookings worldwide.
These services are available on all websites and online applications
(Smartphone Apps) of PALEOLOGOS S.A., as well as the overall network of the
Partner-Affiliates program worldwide.
PALEOLOGOS S.A. is acting solely as an intermediary distributer of travel
services that come from third-party providers, hereinafter referred to as
"Provider", whose services are displayed and promoted by the Websites of
PALEOLOGOS S.A. under the terms and conditions defined in the commercial
policy of each "Provider".
Β) ACCEPTANCE OF GENERAL CONDITIONS OF USE
* In the process of accessing the Websites users are required to carefully
read, understand and accept these terms before they confirm any purchase,
or accept any service.
* PALEOLOGOS S.A. has the right to amend or renew the transaction terms
related to the use of the Websites at any time, without the obligation to
inform the user thereof. The general terms and conditions will appear as
applied in the particular moment on the websites. By further use of the
websites, the user-client accepts the relevant amendment. Any modified
version of the terms posted, completely replaces every previous version.
* If the user does not accept one or more of these terms they should not
make a purchase of any of the services provided and abstain from the use of
the Websites, which are governed by these terms. Otherwise it is presumed
that the terms are accepted by the individual user.
C) CONDITIONS OF ACCESS AND USE
* The access to and use of the services provided through the Websites
requires an internet connection.
* Users of the service must be at least 18 years of age and if acting on
behalf of third parties, be duly authorized.
* Purchasing one of the services provided through the Websites, requires
the disclosure of certain personal information and data of the user. The
user accepts and authorizes PALEOLOGOS S.A. to collect, use and -where
deemed appropriate- to forward information that is regarded necessary for
the successful completion of the service to the Provider, always in
accordance with the terms «PRIVACY POLICY DATA - PRIVACY ASSURANCE».
D) RESERVATION PROCEDURE
* When booking -purchasing a provided service- the user must follow the
information entry process as reflected by the booking engine on the
Websites.
* The data entered during the reservation must be true and complete.
* In order to complete a reservation and purchase the service, the user has
to pay the final and total cost of the chosen service, as defined by the
booking engine or the offer received from PALEOLOGOS S.A., unless otherwise
specified.
* By completing the booking process, the user instructs PALEOLOGOS S.A. to
mediate for the supply of the selected service by the Provider and to
transfer the final confirmation of the service purchased to the user.
* Before purchasing any service, the user shall get informed and accept the
terms and conditions governing the service as well as any restrictions of
the offers / discounts included, as they are defined by the Provider and
respectively announced in the Websites of PALEOLOGOS S.A.
* In case of a change in the service purchased (e.g. cancellation or delay
of a departure, etc.) PALEOLOGOS S.A. will inform the user first via email
and second by phone, provided that PALEOLOGOS S.A. has been informed by the
Provider in time and has been provided with the correct contact details of
the user.
Ε) CONTACT
* Communication, including the provision of information required under
these terms, between PALEOLOGOS S.A. and the users of the Websites, is
performed correctly and in most cases by electronic means and in particular
via email address provided to PALEOLOGOS S.A. by the user for this purpose.
* Each user must notify PALEOLOGOS S.A. with valid data, including a valid
email address of which he/she is the legitimate owner.
* Each user can contact PALEOLOGOS S.A. electronically by sending an Email
to info@ferries.gr or by Telephone at (+30) 2810 346185 or(+30) 2810 330598 or Fax at (+30) 2810 346208.
Please note that the disclosure of false, inaccurate and / or fake contact
information may lead to failure and / or refusal to provide the selected
service.
F) TICKET RESERVATION - COST OF TICKETS - PAYMENTS - CHANGES &
CANCELATIONS - ORDINARY OFFERS - TRAVEL INFORMATION - PASSENGER
RIGHTS
* Apply as described in the « General Terms & Conditions» section.
The details listed in the above section are always current, renewed and
always in force according to the valid rules of the "Providers" and are an
integral part of these Terms of Use.
Ticket alterations or cancelations are accepted from Monday to Friday from 09:00 to 17:00 (Greek local time), at least 48 hours prior departure.
Clients are obligated to inform us via email regarding any change or cancellation by providing their booking details and contact information. If not, they are responsible for the not proper and timely services provided and for the additional charges that may occur by not following all the above.
If passengers already have collected the actual tickets/coupons, in order to be credited they need to be sent to our central agency.
Cancellations or alterations cannot be done once the ferry has departed.
No refundable amount will be given for cancellations in less than 12 hours.
Special offer tickets cannot be canceled/changed.
You will be refunded for the amount that you are entitled within 30 working days.
The Service Fee and Delivery Expenses are non-refundable.
Our agency charges an additional 5% on the refundable amount.
For every change per booking there is a fee of :
• 3.00 Euro for bookings up to 50.00 Euro
• 5.00 Euro for bookings up to 150.00 Euro
• 10.00 Euro for bookings over 150.00 Euro
No liability will be taken for the following :
*Lack of availability of supplied services and mistakes by the providers.
*For any damage or loss of personal property.
*Unforeseen circumstances such as delays, strikes, bad weather conditions etc.
*Any additional charges that may follow at the port/central agencies, upon tickets collection.
G) PROTECTION OF PERSONAL DATA - PRIVACY ASSURANCE
* The user knows and accepts that any personal data which he/she states are
intended for the support and implementation of the service which the user
intends to purchase and to ensure the transaction and therefore consents to
the preservation and processing of the provided personal information from
the Company, PALEOLOGOS S.A., in accordance with the applicable laws. The
Company preserves all personal information and in no way discloses, sells,
exchanges, grants, leases or otherwise discloses the above information to
third parties (companies or individuals), with the exception of cases
restrictively provided under the current legislation. For the purpose of
providing quality services, the employees of the company may use the above
mentioned data when processing the user's request and in the performance of
their professional duties and only under the conditions laid down by the
Company Safety Policy. To generate aggregated statistical reports, provided
that such reports will not contain personal identifiable data. The User has
the right to update, modify or delete the personal data held in the Secure
Server of the Company, by sending an email to: info@ferries.gr or tel. +30 2810
346185.
Η) DISCLAIMER
* PALEOLOGOS S.A., as a travel agency in Greece, acts as an intermediary
for the services provided by the Providers they collaborate with and the
users of the website, the customers. As a mediator, PALEOLOGOS S.A. has no
responsibility and will not reimburse anyone for delayed routes,
cancellations, overbooking, strikes, force majeure or other reasons without
the consistent and written authorization of the Provider. As a mediator,
PALEOLOGOS S.A. has no responsibility and will not compensate anyone in
case of suspension of services of the Provider, i.e. bankruptcy. Users
should be informed that the money paid to PALEOLOGOS S.A., by any form of
payment, with the purpose of reserving accommodation and booking tickets is
attributed immediately and in advance to the beneficiary Provider. Once
PALEOLOGOS S.A. has issued a reservation code for the user’s trip and has
provided the ticket numbers issued by the electronic booking systems, any
responsibility regarding payment is transferred to the Provider.
I) WORKING HOURS
- Reservation’s Department
- Monday – Friday: 09:00-20:00
- Saturday: 9:00-15:00
- Sunday: closed
· Any request outside of these hours, in any way (e.g. via e-mail or fax,
etc.), is considered to be received the next working day. The working hours
listed are in Greek time (GMT +2).
